What We Collect and Why It Matters
We collect your registration details — name, email address, phone number, and the wallet identifiers you use for bKash, Nagad, or Rocket payments — solely to operate your account, verify transactions, and meet our obligations under applicable law. When you make a deposit or request a
-
1
withdrawal, the payment reference tied to your bKash or Nagad account is logged against your transaction history so we can trace and resolve any payment queries quickly. We also collect device data and session logs to detect unauthorised access attempts on your account. Cookies and similar
-
2
tools record your preferences across sessions — for example, which language or payment method you used last. We do not sell your personal data to advertisers or unrelated third parties. Where we share data with payment processors, it is only the minimum required to complete your
-
3
transaction. Our data retention period follows what is required by the applicable legal framework in the eligible regions we operate in; we do not hold your information longer than necessary. You may request a copy of the data we hold on you, ask us to correct
-
4
inaccuracies, or request deletion by contacting our support team. Availability of all services depends on your local law and eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.